Privacy Policy igkbet

Introduction

igkbet ("we", "this platform") operates as an online casino and sports betting platform under international licensing. We respect the privacy rights of every individual who uses our services and recognise that protecting personal data is a serious responsibility.

This Privacy Policy describes the types of personal information we collect, the purposes for collecting it, how we use it, and the rights you hold regarding your personal data. This policy applies to all users of the igkbet website, including registered members and visitors.

By using the igkbet platform, registering an account, or continuing to use our website after notification of changes to this policy, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy.

Information We Collect

igkbet collects various types of personal information in the course of providing our services. This collection is done directly from you, automatically during use, or from legitimate third parties.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification purposes (minimum age 21)
• Email address and mobile number
• Full current residential address
• Payment method details such as e-wallet details, online banking account or cryptocurrency wallet address
• Identity verification documents uploaded for the KYC (Know Your Customer) process

Information collected automatically:

• IP address and general location data
• Device type, operating system and web browser used
• Game and betting activity history
• Deposit and withdrawal transaction logs
• Cookie data and similar tracking technologies
• Login and logout session records

All information collected is used solely for the purposes stated in this policy. igkbet does not collect information beyond what is needed for service operation and compliance.

How Your Personal Data Is Used

igkbet uses the personal data collected for various legitimate and necessary purposes in operating the platform. The following are the main purposes for which that data is used:

• Account registration and management: Processing new registrations, verifying member identity and managing your account securely.
• Transaction processing: Facilitating deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency.
• Legal compliance: Meeting the KYC and AML (Anti-Money Laundering) requirements mandated by licensing bodies.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised account changes or use that breaches our terms.
• Customer service: Responding to enquiries, complaints and support requests you submit via 24/7 live chat or email.
• Service communications: Sending important notifications relating to your account, transactions, policy changes and technical updates.
• Platform improvement: Analysing usage patterns to improve user experience, website performance and service offerings.
• Age verification: Ensuring all members using this platform are aged 21 and above in line with licensing requirements.

igkbet will not use your personal data for any other purpose without obtaining your consent first, except where required by law.

Disclosure to Third Parties

igkbet respects the confidentiality of your personal data. We do not sell or disclose your information to third parties except in certain permitted circumstances as follows:

• Payment processors: Payment service providers who assist us in processing your deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Technical service providers: Companies that provide hosting, cybersecurity and IT infrastructure services to us, bound by data protection obligations.
• Regulatory bodies: Licensing authorities and regulatory bodies that require data disclosure for compliance or legal investigation purposes.
• Law enforcement: When we are legally required to do so by court order or direction from a competent authority.
• Game software providers: Anonymised statistical information for game analytics purposes, without disclosing your personal identity.

Every third party we engage is subject to contractual agreements requiring them to protect your data to a standard no less stringent than our own privacy policy.

Cookies and Tracking Technologies

igkbet uses cookies and similar technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core website functions such as login session verification, security and language preferences. These cookies cannot be disabled.
• Performance cookies: Collect information about how visitors use our website to help us improve it. All data is collected anonymously.
• Functional cookies: Remember your preferences such as language, region and display settings to provide a more personalised experience.

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the igkbet platform. Please refer to your browser's help documentation for more information on managing cookies.

Data Security

igkbet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure or destruction.

• All data communications are protected with 256-bit SSL/TLS encryption
• Account passwords are stored in cryptographic hash format — no one, including igkbet staff, can view them
• An intrusion detection system (IDS) actively monitors suspicious activity 24 hours a day
• Regular security audits are conducted by internal and external cybersecurity teams
• Role-based access control (RBAC) ensures each staff member only accesses data required for their duties
• Disaster recovery and data backup procedures are carried out on a regular basis

While we take every reasonable step to protect your data, no system for transmitting data over the internet can be guaranteed 100% secure. You are also responsible for keeping your igkbet account password confidential and not sharing your login details with anyone.

Your Rights Regarding Personal Data

As an igkbet member, you have certain rights in relation to the personal data we hold about you. We respect and facilitate the exercise of these rights:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to legal compliance requirements and record retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example when you dispute the accuracy of the data.
• Right to object: You have the right to object to the processing of your personal data for specific purposes such as direct marketing.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the rights above, please contact our support team via 24/7 live chat or send a written request to the email address provided. We will process your request and respond within a reasonable timeframe.

Data Retention Period

igkbet retains your personal data for as long as your account is active or as long as needed to provide services to you. Following account closure, we will retain certain records in accordance with the following compliance requirements:

• Financial and transaction records are retained for the period required by licensing requirements and international audit obligations
• KYC and identity verification records are retained to meet AML compliance requirements
• Customer communication logs are retained for reference and dispute resolution purposes
• Upon expiry of the designated retention period, data will be securely deleted or anonymised

Once your data is no longer needed and the required retention period has expired, igkbet will ensure the data is deleted or anonymised in a manner that prevents re-identification.

Changes to This Privacy Policy

igkbet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements.

When there are significant changes to this policy, we will notify you via a notification on our website or by email to the address registered in your account. The "Updated" date shown at the top of this document will be updated each time a change is made.

Continued use of the igkbet platform after policy changes take effect will be considered your acceptance of the latest terms. We encourage you to review this policy periodically to stay informed about how we manage your personal data.

Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we manage your personal data, please contact the igkbet team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the igkbet platform in Malay and English

Our support team will make every effort to respond to your questions and complaints promptly and professionally. For more formal privacy-related complaints, please state "Privacy Complaint" in the subject line of your message so it can be handled by the responsible officer.

This Privacy Policy is written in Malay as the official version. Should there be any discrepancy between a translated version and the Malay version, the Malay version shall prevail.